Question 1

Can I cancel, change or omit items in my order?

Accepted Answer

Orders can be cancelled or changes can be made so long as the the items have not yet been shipped. In the case of personalized items once it is made it CAN NOT be cancelled or changed. You are accepting of this policy when you order it.

Question 2

What is your return policy?

Accepted Answer

We accept returns within 30 days of purchase, provided the items are unused and in their original packaging. Personalized items are non-returnable.

Question 3

Can I return a personalized item?

Accepted Answer

Unfortunately, personalized items cannot be returned unless they arrive damaged or defective.

Question 4

What is the delivery time for orders?

Accepted Answer

Delivery times vary depending on your location and the shipping method chosen. Typically, orders are delivered within 5-7 business days.

Question 5

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive a tracking number via email to monitor your shipment's progress.

Question 6

What should I do if my order is delayed?

Accepted Answer

If your order is delayed, please contact our support team with your order details, and we will assist you promptly.